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Customer Advisory Board (CAB) Meeting

Event details
Date: 
Tuesday, December 11, 2018 -
9:30 AM to 12:00 PM
Location: 
GSA Central Office 1800 F Street, NW, Room: 4002
211

This monthly meeting is for Federal employees who are current USAccess customers and are members of the USAccess Customer Advisory Board. If you believe you should be included in this group, have your Agency Lead email the GSA Managed Service Office (MSO) at gsamso@gsa.gov.

Note: This is a special CAB meeting focusing on the V8.1 PIV Card Transition. OGP, NIST and OMB have been invited to discuss and hear agencies concerns, review agency V8.1 test results, and to assist with developing a path forward.

 

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Transition Equipment Update

The USAccess program is in the process of replacing all existing legacy Fixed and Light Credentialing Solution (LCS) workstations and peripherals with Credentialing Units (CU). The new equipment is meant to provide greater security, reliability and speed to USAccess customers.

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USAccess SIP Connections: Reminder, Response Requested from Agency Leads ASAP

Emails were sent to Agency Leads and SIP contacts on August 2 and 9 regarding the discontinued support for the TLS 1.0 protocol. For customers who use our System Infrastructure Provider (SIP) interface, there is potential that there will be a service disruption if your agency systems are still using TLS 1.0 to establish secure connections on this interface. Agency Leads, please provide your response as soon as possible with the requested information about the system your agency operates to communicate with the SIP interface.

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New MCU/FCU Scanner Suggestion Posted on TRACKS

Some agencies have reported that the photos or documents scanned using Web Enrollment (version used on MCUs and FCUs) are sometimes unclear. Registrars are trained to view documents and photos after scanning them and to rescan them if not clear, and we encourage you to continue to do so.

However, if Registrars are still having issues with grainy images on an MCU/FCU, they can reset the dots per inch (DPI) setting on the document scanner to 300 DPI. An advisory has been posted to TRACKS last week that lists out steps to reset the DPI default.

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California State Bar Fingerprint Requirement

Under the new California Rule of Court, Rule 9.9.5 all members of the State Bar are required to be re-fingerprinted. USAccess program has been asked by numerous customer agencies if the fingerprints resident in the system can be used to satisfy this requirement. After reviewing documentation regarding Rule 9.9.5 and consultations with Office of Personnel Management, it has been determined that fingerprints in USAccess are not acceptable to satisfy this requirement.

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Financial News

The MSO is transitioning to a new billing process beginning with this month’s (July’s) billing. Agencies need to ensure they have designated an individual for the Finance POC role in the system. Additionally, training on the new billing system has been posted on the GoLearn portal. Please refer to training posted on GoLearn to learn how to navigate the new billing portal and access monthly bills. Also, effective immediately, Lalit Bajaj and Lorraine Irizarry have been assigned the new Business and Finance POCs for the MSO.

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A Note on Shared vs. Dedicated Centers

Recently, many agencies have seen cardholders make appointments at dedicated centers that do not serve their agency. Please ensure that cardholders know they may make an appointment at a dedicated center for their respective agency or a shared center.

Please also be mindful that shared centers carry the burden of serving many agencies and may have appointment slots fill up more quickly. If distance isn’t a significant factor and an agency-dedicated center is available, please give preference to the dedicated center.

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Service Enhancements – September 2018

Changes/updates since last Blue Top

  • August 18-19 (Rescheduled from July): USAccess Software Release 13.0.5 was completed as scheduled. Please see the release notice posted on the Agency Lead Portal for more information on contents of this release.
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