As previously communicated in the Blue Top newsletter, Customer Advisory Board meetings and emails, USAccess Agency Leads and applicants should now send all inquiries to

To prepare for the migration to the Federal Common Policy Certification Authority (FCPCA) G2, GSA’s Office of Governmentwide Policy (OGP) developed a Playbook, located at

Changes/updates since last Blue Top

Changes/updates since last Blue Top

The MSO is requesting that Agencies review and validate all addresses in USAccess Site Manager. If the addresses are not entered correctly, there are issues delivering PIV cards.

To consolidate recurring meetings, the MSO is updating its meeting schedule.

As previously communicated, a new Production Root CA certificate has been issued by the Federal Government, named Federal Common Policy CA G2.

The MSO Helpdesk is seeing an increase in requests regarding locked USAccess accounts. We are also seeing an uptick in requests for assistance with enrollment, appointment bookings and cancellations, activation and card update appointments.

Changes/updates since last Blue Top

• June 5-6, 2021: Routine monthly maintenance was completed as scheduled. 

Planned system events

This past year was full of unprecedented events, uncertainties, and the need for quick, on-the-fly adjustments. The MSO team would like to thank ALL of you for your continued support and stepped up dedication to interagency teamwork by accommodating agency requests for appointments at dedicated agency sites. Because each of you answered our call to action in some way, we were able to ensure that our government credentials continue to be processed with minimal disruption during these unprecedented times.