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Security Tip – HSPD-12 Helpdesk Emails and Sensitive PII

When contacting the HSPD-12 Helpdesk (hspd12@gsa.gov), or when communicating with MSO staff individually, it is important to be cognizant of the type of information you are including in emails. Do not send sensitive applicant Personally Identifiable Information (PII) such as DOB or SSN via email. Usually, MSO staff can look up applicants with just their name. If there is any confusion regarding the applicant, MSO staff will contact you to clarify.

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Service Enhancements – Week of September 11, 2017

Changes/updates since last Blue Top

  • Configured several Treasury bureaus to use the Local Print service
  • Configured American Battle Monuments Commission to begin issuing
  • PIV-I credentials

Planned system events

  • USAccess Software Release 11 will be pushed to production on Saturday, Sept. 23. Please plan for the USAccess service to be unavailable from 5:30 a.m. Eastern on Saturday, Sept. 23 through 11:59 p.m. Eastern on Sunday, Sept. 24.
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Security Tip: Re-Capture Everything During Re-Enrollments

Registrars, remember that you must always re-capture fingerprints, re-take the photo, and re-scan ID documents during a re-enrollment. Since Registrars do not have the ability to determine why a re-enrollment was requested, you must always re-do the entire enrollment process.

In most cases, in order to re-capture fingerprints, you must first clear the original fingerprints. You may do so by clicking the “Clear All” button in the Capture Window of the 10-print screen.

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Light Installers Available

The new LA, LCS and Treasury Temporary Pilot installers are now posted on the SFTP server. Among other items, the installers include an update to move to Java 8 Update 131 and an update to the Connect to Assured Identity tool. The LCS v4.1 and Temporary Pilot v1.3 installers also include a file used by local print customers to connect to the local print service and print cards from their LCS kits.

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PIV-I Available Across USAccess

The CIO Council approved and released its PIV-I Policy on Friday, Aug. 4. This approval, along with the Entrust Non-Federal Issuer Certificate Authority (NFI CA) Authority to Operate (ATO) granted on July 17, enables USAccess to move to full PIV-I production. The MSO will be providing Agency Leads with a PIV-I onboarding process.

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Security Tip: Linking Documents

The only time during enrollment that identity source documents with different names can be accepted is when both the primary and secondary documents are valid and not expired, and an official linking document is provided linking the two names.

A linking document must have both the former and current legal names on it, and it might include a marriage certificate, certified copy of birth certificate, or court record. 

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New Light Installers will be posted next week on the Agency Lead Portal

Reminder: New installers for Light Credentialing Solution (LCS) and Light Activation (LA) will be made available in August. The new installers include an update for Java to move to Java 8 Update 131, as well as an updated look for the Connect to Assured Identity tool (i.e.; F5 network connection tool used for enrollment).

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