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Clarification on Light Installer v4.0.7 shipped with some LA kits in December 2017

Just prior to the December holidays, several Light Activation kits were shipped to a handful of customers with a new Suprema fingerprint device, instead of the Cogent 330 device. This swap occurred due to procurement issues with the Cogent 330. The performance of the Suprema is equal to the Cogent device and was tested thoroughly before deployment to the field.


Views: 1300

Re-issue Not Required for Expired Certificates, Lost or Stolen Cards

Release 10.1 included CR 8511 – Do not require reissuance for expired certificates. With this change, when the certificates on an applicant’s credential expire, the USAccess system no longer requires re-enrollment for the applicant to renew the certificates on the credential.


Views: 1476

Agency Lead Encryption Survey - Reminder

On December 20, 2016 we sent out three brief questions to Agency Leads to better understand and support our customer encryption needs. If you haven't already responded to the survey we request that you do so as soon as possible.


Views: 1282

PIV card login now mandatory: How to reset your PIN

With the release of 10.1 on January 7, 2017, you will now need to log into the USAccess portals with your PIV card and your PIN.  If you do not know your PIN or you think you may have forgotten it, please make an appointment at a credentialing center to get a new one. You may want to schedule an appointment sooner rather than later as there may be an increase in PIN resets due to this change.


Views: 1996