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Local Print Card Requirements Requested

The MSO is requesting that agencies provide a high-level estimate of the number of local print cards they will require in the next several months. This information is important as the MSO plans future card purchases, which require many weeks of lead time. It will help ensure that cards are well stocked so that orders can be filled quickly and efficiently.

If your agency anticipates ordering local print cards in the next three to six months, please email GSA MSO at gsamso@gsa.gov as soon as possible to provide this estimate.

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Re-enrollment Surge: Know the Difference between a Card Reissue and a Card Renewal

A large number of USAccess cardholders' enrollments are approaching the end of their 12-year lifecycle. These cardholders are required to go through re-enrollment, meaning that they have to make an enrollment appointment and have their photo, ID documents and fingerprints recaptured.

Sponsors, please note that for this requirement, a request of a Reissue is necessary for the card, not a Renewal. Many applicants have received less than a 5-year card because their Sponsor requested a Renewal instead of a Reissue.

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Service Enhancements – Week of October 9, 2017

Changes/updates since last Blue Top

  • Maintenance was completed as scheduled the weekend of Sept. 30. This release included routine monthly maintenance, Entrust maintenance, and the USAccess Software Release 11, which included web enrollment for the new Credentialing Units (CUs). The final version of the release notice is posted on the Agency Lead Portal.

Planned system events

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Security Tip – HSPD-12 Helpdesk Emails and Sensitive PII

When contacting the HSPD-12 Helpdesk (hspd12@gsa.gov), or when communicating with MSO staff individually, it is important to be cognizant of the type of information you are including in emails. Do not send sensitive applicant Personally Identifiable Information (PII) such as DOB or SSN via email. Usually, MSO staff can look up applicants with just their name. If there is any confusion regarding the applicant, MSO staff will contact you to clarify.

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Service Enhancements – Week of September 11, 2017

Changes/updates since last Blue Top

  • Configured several Treasury bureaus to use the Local Print service
  • Configured American Battle Monuments Commission to begin issuing
  • PIV-I credentials

Planned system events

  • USAccess Software Release 11 will be pushed to production on Saturday, Sept. 23. Please plan for the USAccess service to be unavailable from 5:30 a.m. Eastern on Saturday, Sept. 23 through 11:59 p.m. Eastern on Sunday, Sept. 24.
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Security Tip: Re-Capture Everything During Re-Enrollments

Registrars, remember that you must always re-capture fingerprints, re-take the photo, and re-scan ID documents during a re-enrollment. Since Registrars do not have the ability to determine why a re-enrollment was requested, you must always re-do the entire enrollment process.

In most cases, in order to re-capture fingerprints, you must first clear the original fingerprints. You may do so by clicking the “Clear All” button in the Capture Window of the 10-print screen.

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Light Installers Available

The new LA, LCS and Treasury Temporary Pilot installers are now posted on the SFTP server. Among other items, the installers include an update to move to Java 8 Update 131 and an update to the Connect to Assured Identity tool. The LCS v4.1 and Temporary Pilot v1.3 installers also include a file used by local print customers to connect to the local print service and print cards from their LCS kits.

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PIV-I Available Across USAccess

The CIO Council approved and released its PIV-I Policy on Friday, Aug. 4. This approval, along with the Entrust Non-Federal Issuer Certificate Authority (NFI CA) Authority to Operate (ATO) granted on July 17, enables USAccess to move to full PIV-I production. The MSO will be providing Agency Leads with a PIV-I onboarding process.

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Security Tip: Linking Documents

The only time during enrollment that identity source documents with different names can be accepted is when both the primary and secondary documents are valid and not expired, and an official linking document is provided linking the two names.

A linking document must have both the former and current legal names on it, and it might include a marriage certificate, certified copy of birth certificate, or court record. 

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