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USAccess

USAccess and MSO Help Desk Communications

The MSO has a variety of communication channels available to assist USAccess customer agencies. Please familiarize yourself with each means of communication and use the proper channel to communicate with the MSO or USAccess Core Services Vendor.

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Avoidable Help Desk Calls

The USAccess Help Desk is experiencing a number of help desk calls that may be avoidable.

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Card Stock Orders

The MSO would like to remind customers that they can place orders for card stock via the Card Stock & Consumables Inventory Management Tool (CSIMT) within the Site Manager Portal. This tool allows Local Print Agency role holders to order, distribute and manage blank card stock inventory to be used for printing cards locally.

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CU Deployment Prep Call

Event details
Date: 
Wednesday, December 5, 2018 -
3:30 PM to 4:30 PM
Location: 
Webinar
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This weekly meeting is for USAccess Registrars and Site POCs at sites receiving new Mobile or Fixed Credentialing Units as part of the USAccess transition process. This meeting highlights the changes that sites should expect and how to set up new equipment. If you believe you should be included in this meeting, please reach out to your Agency Lead.

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Views: 106

CU Deployment Prep Call

Event details
Date: 
Wednesday, November 28, 2018 -
3:30 PM to 4:30 PM
Location: 
Webinar
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This weekly meeting is for USAccess Registrars and Site POCs at sites receiving new Mobile or Fixed Credentialing Units as part of the USAccess transition process. This meeting highlights the changes that sites should expect and how to set up new equipment. If you believe you should be included in this meeting, please reach out to your Agency Lead.

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Views: 113

CU Deployment Prep Call

Event details
Date: 
Wednesday, November 14, 2018 -
3:30 PM to 4:30 PM
Location: 
Webinar
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This weekly meeting is for USAccess Registrars and Site POCs at sites receiving new Mobile or Fixed Credentialing Units as part of the USAccess transition process. This meeting highlights the changes that sites should expect and how to set up new equipment. If you believe you should be included in this meeting, please reach out to your Agency Lead.

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Views: 192

Registrar Classroom Training

Event details
Date: 
Wednesday, January 16, 2019 - 9:00 AM to Thursday, January 17, 2019 - 5:00 PM
Location: 
Perspecta (formerly DXC): Herndon, VA
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This in-person classroom training, held in Herndon, VA, is designed for USAccess Registrars. Class lasts for two days, from 9 a.m. to 5 p.m. each day. Registration is required for attendance. Contact Jim Schoening for information.

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Views: 193

Registrar Classroom Training

Event details
Date: 
Wednesday, December 12, 2018 - 9:00 AM to Thursday, December 13, 2018 - 5:00 PM
Location: 
Perspecta (formerly DXC): Herndon, VA
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This in-person classroom training, held in Herndon, VA, is designed for USAccess Registrars. Class lasts for two days, from 9 a.m. to 5 p.m. each day. Registration is required for attendance. Contact Jim Schoening for information.

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Views: 106

Customer Advisory Board (CAB) Meeting

Event details
Date: 
Tuesday, December 11, 2018 -
9:30 AM to 12:00 PM
Location: 
GSA Central Office 1800 F Street, NW, Room: 4002
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This monthly meeting is for Federal employees who are current USAccess customers and are members of the USAccess Customer Advisory Board. If you believe you should be included in this group, have your Agency Lead email the GSA Managed Service Office (MSO) at gsamso@gsa.gov.

Note: This is a special CAB meeting focusing on the V8.1 PIV Card Transition. OGP, NIST and OMB have been invited to discuss and hear agencies concerns, review agency V8.1 test results, and to assist with developing a path forward.

 

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Views: 150

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