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USAccess

Release 13.0.5 Web Enrollment Improvements and New Installers for LA and MCU

USAccess Software Release 13.0.5 is scheduled for production the weekend of July 28, which will include changes to the server side of the Web Enrollment application used on FCUs and MCUs. These changes will improve the response time for Registrars when capturing biometrics and pictures during enrollment, and when saving the enrollment record. A draft release notice is posted on the Agency Lead Portal.

In advance of this release, new installers for LA (v4.4) and MCUs (v1.4) will be posted on the USAccess SFTP server on Friday, July 27.

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Schedule Fixed CU Certification Calls

For agencies receiving Fixed Credentialing Units as part of the USAccess transition process, please remember to schedule your Certification Call with a DXC engineer after receiving your equipment. These calls are required for the Fixed CU to become operational and should occur immediately after the equipment has been set up. Agency Site POCs are encouraged to schedule these calls as soon as possible to have maximum scheduling flexibility. An email was sent to Agency Leads with a document called “Scheduling a Certification Call” with more details, as well as the Fixed CU Setup Guide.

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Known Issue: Status of Station Outages

As discussed in the June User Group meeting on June 12, we have made good progress in resolving several VPN issues with Fixed Credentialing Units (FCUs).

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Entrust Datacenter Migration Completed

The Entrust datacenter migration was successfully completed last weekend. The MSO re-verified with Entrust that customer agencies should not have experienced any issues. If you have experienced an issue, please contact the MSO at gsamso@gsa.gov.

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Credentialing Service vendor, DXC Technology, operating under new name: Perspecta Inc.

As of June 1, our credentialing service vendor, DXC Technology, is operating under a new name: Perspecta Inc. The new name is the result of a combination of DXC Technology’s U.S. Public Sector business with Vencore and KeyPoint.

As a result of this name change, the USAccess Help Desk now has a new email address: usaccess.helpdesk@perspecta.com.

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Service Enhancements – June 2018

Changes/updates since last Blue Top

  • May 19-20: USAccess Release 12.3 was completed as scheduled.
  • June 2-3: Routine monthly maintenance and Entrust datacenter migration were completed as scheduled.

Planned system events

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Customer Loyalty Survey

The General Service Administration’s annual Federal Acquisition Service (FAS) Customer Survey was distributed to agencies via email on April 18. The purpose of this survey is to help GSA monitor customer satisfaction and collect valuable feedback from different customer groups, including those served by the USAccess Program. 

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USAccess Datacenter Transition Complete

The USAccess system completed its transition to a new datacenter April 27-30 as scheduled. There are a few lingering known issues and actions needed by Agencies:

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USAccess Datacenter Transition

The MSO and ES/DXC are preparing to transition the USAccess system (production and DR) to a new data center. On March 30, an updated USAccess Data Center Transition READY Guide (v1.2) was distributed to Agency Leads and SIP POCs that included the new milestone dates related to the transition of the USAccess service to a new datacenter. The cutover to the new datacenter will begin at 6 p.m. ET on Friday, April 27 and run through 11:59 p.m. on Monday, April 30. USAccess services will be unavailable during this time. Please plan for your first day of full service to be on Tuesday, May 1.

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