The Enterprise Infrastructure Solutions (EIS) Management and Operations (MOPS) Handbook provides an overview of all post-award related processes, such as ordering, Task Order administration, billing, Service Level Agreement (SLA) management, and disputes. The Handbook is not intended as a stand-alone reference – we recommend that the reader become familiar with the EIS contracts and other EIS guides, handbooks and videos that address acquisition planning, transition, pricing, services and systems.