The EIS Management and Operations (MOPS) Handbook has been updated and is now available on the EIS web page under Resources/Ordering and Management Resource. See Link below:
https://www.gsa.gov/cdnstatic/Integrated_Technology_Services/EIS_MOPS_Handbook_v5_0_12012018.docx
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An update to the EIS Management and Operations Handbook is now available. See the link below.
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The Enterprise Infrastructure Solutions (EIS) Management and Operations (MOPS) Handbook provides an overview of all post-award related processes, such as ordering, Task Order administration, billing, Service Level Agreement (SLA) management, and disputes. The Handbook is not intended as a stand-alone reference – we recommend that the reader become familiar with the EIS contracts and other EIS guides, handbooks and videos that address acquisition planning, transition, pricing, services and systems.
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