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Happy New Year – A Message from the ICAM Division Director

Happy New Year! Ringing in the New Year is a time for us all to celebrate the achievements we have made in the previous year and to build on those successes in this new one. 2021, like 2020 before, delivered the Identity, Credential, and Access Management (ICAM) Division and the General Services Administration’s Managed Service Office (GSA MSO) new and difficult challenges; ranging from the ongoing COVID-19 pandemic, supply chain disruptions, personal lives and so much more. 

As we navigate these new challenges and newly found times that we find ourselves living in, I wanted to say that We came through it all, together. 

Throughout 2022, we are resolute to committing ourselves to the fullest to complete the V8.1 PIV Card transition, USAccess Equipment Refresh, and provide more effective support to our agencies. Additionally this year, through our continued team effort, we will learn from past mistakes, come out stronger, better and even more prepared for the next year to come. 

Stay safe and healthy!

Darlene K. Gore

Director, Identity Credential and Access Management Division/Managed Service Office Branch


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