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Agency Guidance as USAccess Sites Reopen

As Agencies begin to return to normal operations, the MSO is requesting that Agencies report site reopenings by emailing GSAMSO@gsa.gov. These direct communications are requested in addition to the normal processes for updating site operations in USAccess Site Manager and the Assured Identity (AI) Scheduler. 

 

The steps below will need to be followed based on previous site changes made in Site Manager. 

  • If the site was formerly a Ship-To site, you will need to check the box enabling the Ship-To function in Site Manager.
  • If the site was formerly on the AI Scheduler, you will need to check the box in Site Manager to enable the Scheduling Tool capability.
  • If the site completely removed its schedule during this period, the schedule will need to be reestablished in Site Manager.
  • If the site was formerly posted on Fedidcard.gov’s Find-a-Center, you will need to check the box enabling the Find-a-Center updates in Site Manager.
    • This applies to any changes related to the site’s Operating Hours and Status (Shared/Dedicated) appearing on the website.
  • Instructions to complete the tasks above can be found in the Agency Site Manager Job Aid posted to the GoLearn Training Portal.

Note: When change requests are made in Site Manager, they are normally reviewed by the MSO that business day. As changes for sites are approved they will appear across USAccess platforms accordingly. Keep this timing in mind as you determine dates for resuming operations at your sites.

  • For example, if a site is reopening 8/7/2020, requested updates in Site Manager should be completed no sooner than 8/5/2020 so the site doesn’t appear as open before the reopen date.
  • Sites can also request the changes sooner in Site Manager and use schedule exceptions within Site Manager until the re-opening date. Instructions to use schedule exceptions can be found in the Agency Site Manager Job Aid posted to the GoLearn Training Portal.
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