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Service Enhancements - August 2019

Changes/updates since last Blue Top

 

  • August 3-4, 2019
    • Routine maintenance completed as scheduled.
    • Completed transition of USAccess portal and SIP IPs. If you have issues connecting to the service and your Agency whitelists USAccess IP addresses, please make sure the list of new IPs for production SIP and portals have been added to your firewall configurations.

 

Planned System Events

  • August 9-11, 2019: Annual Disaster Recovery Exercise. Please plan for the USAccess service to be unavailable from Friday evening, August 9, 6:00 p.m. through 11:59 p.m. ET on Sunday, August 11.
  • August 16, 2019
    • Legacy equipment end-of-life.
    • NOTE: Agencies using FCUs that whitelist the VPN IP address should add the new VPN IP to their firewall whitelists by August 16, 2019 or they will not be able to establish a VPN tunnel connection. Several emails that included the new IP addresses were sent to Agency Leads by the MSO over the past month.
  • September 7-8, 2019: Routine monthly maintenance is scheduled for this weekend. Please plan for the USAccess Service to be unavailable starting at 5:30 a.m. ET on Saturday, September 7 through 11:59 p.m. ET on Sunday, September 8.
  • Mid-September: USAccess Software Release 16.1 is scheduled to occur in mid-September. Exact timing will be communicated in future Blue Tops and customer meetings. This release includes a handful of updates to the Assured Identity Scheduler tool that is used by Registrar and Activators to manage their center appointments. Please see the USAccess Release 16.1 notice posted on the Agency Lead Portal.
  • Mid-to-end-of-September: There will be new MCU and LA installers made available in mid-to-late-September that include updates required by these workstations once USAccess Software Release 17 moves to production. Release 17 is tentatively targeted for mid-November, thereby giving agencies extra time to apply the updates. A draft release notice for the new installers will be distributed soon that provides information on the contents of the installers.
  • NOTE: The MSO strongly encourages agencies with LA systems running Windows 7 to migrate them to Windows 10 as this next LA release will no longer support Windows 7.
  • September 28-29, 2019: Routine monthly maintenance is scheduled for this weekend. Please plan for the USAccess Service to be unavailable starting at 5:30 a.m. ET on Saturday, September 28 through 11:59 p.m. ET on Sunday, September 29.

 

Please be aware that planned maintenance periods can sometimes result in unanticipated delays in service. Please ensure that systems are operable prior to your first appointment following a maintenance weekend. We will notify you of unanticipated delays.

 
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