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USAccess and MSO Help Desk Communications

The MSO has a variety of communication channels available to assist USAccess customer agencies. Please familiarize yourself with each means of communication and use the proper channel to communicate with the MSO or USAccess Core Services Vendor.


  • MSO Inbox (GSAMSO@gsa.gov): Customers should use this email address to request assistance pertaining to MSO operations in support of the following functional activities:

    • CAB, USAccess User Group, Working Groups

    • Finance

    • SFTP update files

    • SIP

    • Equipment Deployment/Wave Information (FCU's, MCU's and Routers)

    • USAccess Releases/System Updates

    • V8.1

    • Core Services  

  • HSPD-12 Help Desk (HSPD12@gsa.gov): Customers should use this Help Desk when assistance is needed with the following:

    • Refresher/Activator Training

      • Obtaining an invite to the training

      • Questions or recommendations for the training

    • Duplicate Enrollment entries

    • Fedidcard.gov

      • Scheduling/modifying/canceling credential appointments

      • Enrollments

    • PIV Card inquiries

      • Status inquiries

      • Shipment issues

    • Site Manager

    • Agency Lead Portal (ALP) access requests

  • USAccess Help Desk (USAccess.Helpdesk@perspecta.com) This Help Desk is managed by the Core Services Vendor, Perspecta, and should be used by USAccess role holders only with questions pertaining to technical assistance with the databases, system downloads and error messages.

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The GSA USAccess Managed Service Office (MSO) uses this community to communicate the latest USAccess updates to our customer agencies (including... More
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