The MSO has a variety of communication channels available to assist USAccess customer agencies. Please familiarize yourself with each means of communication and use the proper channel to communicate with the MSO or USAccess Core Services Vendor.
MSO Inbox (GSAMSO@gsa.gov): Customers should use this email address to request assistance pertaining to MSO operations in support of the following functional activities:
CAB, USAccess User Group, Working Groups
Finance
SFTP update files
SIP
Equipment Deployment/Wave Information (FCU's, MCU's and Routers)
USAccess Releases/System Updates
V8.1
Core Services
HSPD-12 Help Desk (HSPD12@gsa.gov): Customers should use this Help Desk when assistance is needed with the following:
Refresher/Activator Training
Obtaining an invite to the training
Questions or recommendations for the training
Duplicate Enrollment entries
Fedidcard.gov
Scheduling/modifying/canceling credential appointments
Enrollments
PIV Card inquiries
Status inquiries
Shipment issues
Site Manager
Agency Lead Portal (ALP) access requests
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