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Avoidable Help Desk Calls

The USAccess Help Desk is experiencing a number of help desk calls that may be avoidable. The following helpful Job Aids and reference materials are available on the GoLearn Portal and TRACKS that could minimize the number of calls to the USAccess Help Desk.

  • Acceptable Forms of ID Guide

  • Role Holder Job Aids/Quick Reference Guides

  • Attended Credential Activities Guide

  • PIN Reset Job Aid

Please review these materials and contact the MSO (GSAMSO@gsa.gov) if you have any questions about the information.


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