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Service Enhancements – September 2018

Changes/updates since last Blue Top

  • August 18-19 (Rescheduled from July): USAccess Software Release 13.0.5 was completed as scheduled. Please see the release notice posted on the Agency Lead Portal for more information on contents of this release.

    The changes to improve response times in Web Enrollment have been well received by agencies, and most issues reported with capturing biometrics have been resolved. A suggestion for improving document scans was posted to TRACKS last week. Please see the MCU/FCU Scanner Suggestion article above for more information.
     

  • September 8-9: Routine monthly maintenance was completed as scheduled.
  • Enabled Local Printing for Department of State OIG.
  • Configured PIV-I and Agency Specific Criteria for PIV-I for OPIC.
  • Modified Zone 17F for FERC.

 

Planned system events

  • September 15-16: USAccess Release 13.2 is scheduled for this weekend. An updated draft release notice was posted on the Agency Lead Portal and emailed to Agency Leads on Sept. 10. Please plan for the USAccess service to be unavailable from 5:30 a.m. ET on Saturday, September 15 through 11:59 p.m. ET on Sunday, September 16.

    The new GSA Scheduling System, which will replace the current Time Trade/GSA Online Scheduling System and was discussed in an earlier version of this update, has been postponed and is no longer included in Release 13.2. This is to allow more time for development and training of role holders. No other CRs were removed from Release 13.2. However, a new help desk report will be added to the Reports Portal in this release.

    This release also includes a change to the USAccess servers to disable TLS 1.0, therefore workstations connecting to the USAccess service must apply the TLS 1.2 hotfix by this weekend in order to complete enrollments and activations. Please see the release notice for more information.
     

  • October 6-7: USAccess Release 14.0 is scheduled for this weekend. This release includes an update to the CMS system that will enable support for v8.1 cardstock. Please plan for the USAccess service to be unavailable from 5:30 a.m. ET on Saturday, October 6 through 11:59 p.m. ET on Sunday, October 7.
     
  • November 3-4: Routine monthly maintenance is scheduled for this weekend. Please plan for the USAccess service to be unavailable starting at 5:30 a.m. ET on Saturday, November 3 through 11:59 p.m. ET on Sunday, November 4.

    Please be aware that planned maintenance periods can sometimes result in unanticipated delays in service. Please assure that systems are operable prior to your first appointment following a maintenance weekend. We will notify you of unanticipated delays.

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