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  • GSA MSO's picture
    GSA MSO
    The MSO and ES/DXC are preparing to transition the USAccess system (production and DR) to a new data center. On March 30, an updated USAccess Data Center Transition READY Guide (v1.2) was distributed to Agency Leads and SIP POCs that included the new milestone dates related to the transition of the USAccess service to a new datacenter. The cutover to the new datacenter will begin at 6 p.m. ET on Friday, April 27 and run through 11:59 p.m. on Monday, April 30. USAccess services will be unavailable during this time. Please plan for your first day of full service to be on Tuesday, May 1.
     
    Total Views : 803
    Last Activity: 4/12/2018 4:15 PM
    in USAccess Blue Top Interact Site
     
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  • GSA MSO's picture
    GSA MSO
    Agency contacts who have been assigned the new Finance role: Please double check that you still have your role assigned. There was an issue with the system that allowed role admins to assign an incorrect role to their Finance POCs. Those roles have since been removed. If you find that your role has been removed, please have your role admin re-assign the Finance role to you.
     
    Total Views : 854
    Last Activity: 4/12/2018 4:13 PM
    in USAccess Blue Top Interact Site
     
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  • GSA MSO's picture
    GSA MSO
    As mentioned in meetings this past week (April User Group, FCU Demo to Agency Leads), we’ve experienced intermittent activation issues the past few weeks where activations are taking longer than normal to process and/or Activators have had to retry the activations because an error is displaying. The MSO and our vendor are monitoring the system closely and looking at solutions to improve system performance. We will continue to post to TRACKS during periods of slowness and continue to work on this issue. We appreciate your patience.
     
    Total Views : 604
    Last Activity: 4/12/2018 4:11 PM
    in USAccess Blue Top Interact Site
     
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  • GSA MSO's picture
    GSA MSO
    The MSO and ES/DXC are aware of the issues our customers have had with help desk response time, and most recently with the email address not working. The email address issue is now fixed, and agents are working through the backlog of tickets. The advisory on TRACKS regarding the email address issue has also been updated.
     
    Total Views : 1,157
    Last Activity: 4/12/2018 4:10 PM
    in USAccess Blue Top Interact Site
     
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  • GSA MSO's picture
    GSA MSO
    The MSO is evaluating OMB’s MAX Federal Community as a collaboration and file-sharing tool. The plan is to migrate existing resources from the ALP (USAccess Agency Lead Portal) and perhaps other locations to MAX, thereby providing a single website that:
     
    Total Views : 1,073
    Last Activity: 4/12/2018 4:07 PM
    in USAccess Blue Top Interact Site
     
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  • GSA MSO's picture
    GSA MSO
    The MSO conducted its annual distribution list cleanup in February and March. The effort provided Agency Leads the opportunity to update their agency POCs for MSO communication efforts. Thank you to the agencies that provided updates. If your agency experiences a change in POCs outside of this annual cleanup effort, please contact the MSO at gsamso@gsa.gov so we can ensure our contact lists are up-to-date.
     
    Total Views : 631
    Last Activity: 4/12/2018 4:07 PM
    in USAccess Blue Top Interact Site
     
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  • GSA MSO's picture
    GSA MSO
    Changes/updates since last Blue Top April 7-8: Monthly maintenance and Entrust CA maintenance completed as scheduled. Planned system events
     
    Total Views : 586
    Last Activity: 4/12/2018 4:02 PM
    in USAccess Blue Top Interact Site
     
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  • GSA MSO's picture
    GSA MSO
    The MSO is currently conducting its annual distribution list cleanup. On Friday, Feb. 23, the MSO sent all Agency Leads an email with a list of all agency representatives on the USAccess distribution lists and all Agency Lead Portal accounts. Agency Leads are asked to review the lists and provide any necessary changes to the MSO by tomorrow, March 9. We appreciate your help in making sure our contact information is current and correct.
     
    Total Views : 712
    Last Activity: 3/8/2018 4:02 PM
    in USAccess Blue Top Interact Site
     
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  • GSA MSO's picture
    GSA MSO
    The MSO has been working on updates to the USAccess Program website, FedIDCard.gov, and the site will be undergoing a change in design in the next month. We want to assure customers that the website will retain the same functions and content, but users will notice a difference in its appearance and some content organization. Keep an eye out for the new and improved website in the coming weeks. Please contact the MSO at gsamso@gsa.gov if you have any questions after or leading up to the change.
     
    Total Views : 1,076
    Last Activity: 3/8/2018 3:55 PM
    in USAccess Blue Top Interact Site
     
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  • GSA MSO's picture
    GSA MSO
    It is important that agencies continually make an effort to keep their information in Site Manager up to date. This is especially important for the Site POC, Ship-To POC, and Site Ship-To Address. The MSO often sees packages deemed undeliverable because shipping information is incorrect or outdated. Please help us ensure that cards are delivered in a timely manner by staying on top of this important information.
     
    Total Views : 699
    Last Activity: 3/8/2018 3:51 PM
    in USAccess Blue Top Interact Site
     
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