The MSO recently provided revised guidance pertaining to applicants showing up at USAccess shared sites with non-activated PIV cards. These applicants are requesting that their credentials be activated at the shared site.
As a reminder, USAccess customer agencies that have tested their infrastructure and are ready to transition to V8.1 PIV cards should email the PIV transition lead Lalit Bajaj (
Perspecta Help Desk Tier 1 support staff are currently working from home. Due to this change, Tier 1 support will no longer be answering phone calls and users calling the Help Desk will be required to leave a voice message. The Tier 1 support staff will return calls as soon as possible.
The MSO is aware of a practice where associates are showing up at USAccess shared sites with personalized and unactivated PIV cards. These associates are requesting that their credentials be activated at the shared site.
The GSA USAccess Managed Service Office (MSO) uses this community to communicate the latest USAccess updates to our customer agencies (including... More