USAccess Blue Top Interact Site

Changes/updates since last Blue Top

The Managed Service Office (MSO) is monitoring the Coronavirus Disease 19 (COVID-19) spread throughout the United States and related impacts on t

Perspecta Help Desk Tier 1 support staff are currently working from home. Due to this change, Tier 1 support will no longer be answering phone calls and users calling the Help Desk will be required to leave a voice message. The Tier 1 support staff will return calls as soon as possible.

The MSO is aware of a practice where associates are showing up at USAccess shared sites with personalized and unactivated PIV cards. These associates are requesting that their credentials be activated at the shared site.