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  • GSA MSO's picture
    GSA MSO
    Some agencies have reported that the photos or documents scanned using Web Enrollment (version used on MCUs and FCUs) are sometimes unclear. Registrars are trained to view documents and photos after scanning them and to rescan them if not clear, and we encourage you to continue to do so. However, if Registrars are still having issues with grainy images on an MCU/FCU, they can reset the dots per inch (DPI) setting on the document scanner to 300 DPI. An advisory has been posted to TRACKS last week that lists out steps to reset the DPI default.
     
    Total Views : 783
    Last Activity: 9/13/2018 12:50 PM
    in USAccess Blue Top Interact Site
     
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  • GSA MSO's picture
    GSA MSO
    Under the new California Rule of Court, Rule 9.9.5 all members of the State Bar are required to be re-fingerprinted. USAccess program has been asked by numerous customer agencies if the fingerprints resident in the system can be used to satisfy this requirement. After reviewing documentation regarding Rule 9.9.5 and consultations with Office of Personnel Management, it has been determined that fingerprints in USAccess are not acceptable to satisfy this requirement.
     
    Total Views : 953
    Last Activity: 9/13/2018 12:49 PM
    in USAccess Blue Top Interact Site
     
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  • GSA MSO's picture
    GSA MSO
    The MSO is transitioning to a new billing process beginning with this month’s (July’s) billing. Agencies need to ensure they have designated an individual for the Finance POC role in the system. Additionally, training on the new billing system has been posted on the GoLearn portal. Please refer to training posted on GoLearn to learn how to navigate the new billing portal and access monthly bills. Also, effective immediately, Lalit Bajaj and Lorraine Irizarry have been assigned the new Business and Finance POCs for the MSO.
     
    Total Views : 711
    Last Activity: 9/13/2018 12:49 PM
    in USAccess Blue Top Interact Site
     
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  • GSA MSO's picture
    GSA MSO
    Recently, many agencies have seen cardholders make appointments at dedicated centers that do not serve their agency. Please ensure that cardholders know they may make an appointment at a dedicated center for their respective agency or a shared center. Please also be mindful that shared centers carry the burden of serving many agencies and may have appointment slots fill up more quickly. If distance isn’t a significant factor and an agency-dedicated center is available, please give preference to the dedicated center.
     
    Total Views : 683
    Last Activity: 9/13/2018 12:49 PM
    in USAccess Blue Top Interact Site
     
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  • GSA MSO's picture
    GSA MSO
    Changes/updates since last Blue Top August 18-19 (Rescheduled from July): USAccess Software Release 13.0.5 was completed as scheduled. Please see the release notice posted on the Agency Lead Portal for more information on contents of this release.
     
    Total Views : 857
    Last Activity: 9/13/2018 12:49 PM
    in USAccess Blue Top Interact Site
     
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  • GSA MSO's picture
    GSA MSO
    Changes/updates since last Blue Top
     
    Total Views : 1,107
    Last Activity: 8/28/2018 12:17 PM
    in USAccess Blue Top Interact Site
     
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  • GSA MSO's picture
    GSA MSO
    Based on feedback received during our Customer Advisory Board (CAB) meeting on July 17, USAccess Software Release 13.0.5 is now scheduled for the weekend of August 18-19. The release is being pushed out to provide Agencies with more time to download and test the new LA v4.5 and MCU v1.4 installers before distributing them to the field. Release 13.0.5 Details
     
    Total Views : 876
    Last Activity: 8/9/2018 9:50 AM
    in USAccess Blue Top Interact Site
     
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  • GSA MSO's picture
    GSA MSO
    An email was sent to agency leads and SIP contacts on August 2 regarding the discontinued support for the TLS 1.0 protocol. For customers who use our System Infrastructure Provider (SIP) interface, there is potential that there will be a service disruption if your agency systems are still using TLS 1.0 to establish secure connections on this interface. Agency Leads, please respond to the email from August 2 as soon as possible with the requested information about the system your agency operates to communicate with the SIP interface.
     
    Total Views : 1,047
    Last Activity: 8/9/2018 9:49 AM
    in USAccess Blue Top Interact Site
     
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  • GSA MSO's picture
    GSA MSO
    As a result of the GSA security requirement to remove the use of TLS 1.0 from the USAccess infrastructure, any workstation that connects to the USAccess service to complete enrollments or activations will need a registry update to disable TLS 1.0 in the workstation’s configuration as well as add TLS 1.1/1.2 support to the CCM libraries. This impacts all fixed Credentialing Units (FCUs), legacy fixed enrollment/activation workstations, Mobile Credentialing Units (MCUs), as well as Light Activation (LA) and Light Credentialing Solution (LCS) kits.
     
    Total Views : 1,171
    Last Activity: 8/9/2018 9:45 AM
    in USAccess Blue Top Interact Site
     
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  • GSA MSO's picture
    GSA MSO
    For agencies receiving Fixed Credentialing Units as part of the USAccess transition process, please remember to schedule your Certification Call with a Perspecta (formerly DXC) engineer as soon as possible. These calls are required for the Fixed CU to become operational and should occur immediately after the equipment has been set up. Agency Site POCs are strongly encouraged to schedule these calls as soon as the equipment is received for maximum scheduling flexibility.
     
    Total Views : 881
    Last Activity: 7/12/2018 12:22 PM
    in USAccess Blue Top Interact Site
     
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The GSA USAccess Managed Service Office (MSO) uses this community to communicate the latest USAccess updates to our customer agencies (including... More
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