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The MSO Helpdesk is seeing an increase in requests regarding locked USAccess accounts. We are also seeing an uptick in requests for assistance with... More
As previously communicated, a new Production Root CA certificate has been issued by the Federal Government, named Federal Common Policy CA G2. With... More
To prepare for the migration to the Federal Common Policy Certification Authority (FCPCA) G2, GSA’s Office of Governmentwide Policy (OGP) developed a... More
What's Happening...
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Derrick.minorComing off of the July 4th holiday, celebrated by fireworks, outdoor BBQ’s, and with friends and family, now is a good time to let everyone know that July is National Park and Recreation Month. With it being a month dedicated to being outdoors and enjoying the wonderful services that our National Parks Service provides, it is important that we remember it takes the onboarding of new personnel to help maintain our lands and all other aspects of our government.
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Last Activity: 7/7/2021 9:15 AM
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Derrick.minorThe MSO is receiving questions about acceptable forms of identification and whether the upcoming Real ID implementation deadline will impact the acceptable forms of identification for personal identity verification (PIV) credential issuance. Please share the guidance below with your staff, applicants and Registrars, to ensure a smooth identity proofing process.
Total Views : 82
Last Activity: 7/7/2021 9:14 AM
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Derrick.minorThe process for placing USAccess orders has recently changed. You will find the new order forms on the customer forms page on fedidcard.gov. All completed order forms should now be sent to usaccessorders@gsa.gov instead of the GSA MSO mailbox.
Total Views : 85
Last Activity: 7/7/2021 9:13 AM
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Derrick.minorThe MSO is seeing an uptick in requests for assistance with enrollment, activation and card update appointments. Attached is the Assured Identity Scheduler Job Aid, which is also located on the GoLearn Training Portal. Please share the Job Aid and link to the GoLearn Training Portal within your Agency staff and applicants.
Total Views : 74
Last Activity: 7/7/2021 9:12 AM
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Derrick.minorChanges/updates since last Blue Top June 19-20, 2021: Release 19.6 and 19.7 were implemented into Production. The final Release Notice was sent out following implementation. The release consisted of several updates and improvements to the USAccess portals, SIP Web Service, and other back-end changes. Planned system events
Total Views : 73
Last Activity: 7/7/2021 9:09 AM
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Derrick.minorThe GSA MSO Mailbox has been receiving an influx of enrollment appointment cancelation requests from applicants. Please advise your sponsored applicants that if they need to cancel their appointment, they can do so on Fedidcard.gov by following the steps below:
Total Views : 229
Last Activity: 6/10/2021 10:18 AM
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Derrick.minorA new Production Root Certificate Authority (CA) certificate was issued by the Federal Government, named Federal Common Policy CA G2. The Federal Government will revoke any certificates issued from the old Federal Common Policy CA on June 17, 2021. The MSO’s provider Entrust issued new certificates.
Total Views : 403
Last Activity: 6/10/2021 10:16 AM
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Derrick.minorThe USAccess USPS Pilot was a tremendous success with 11,265 appointments completed and a 91% customer satisfaction rate. GSA and USPS are moving forward with a transition period of up to 90 days where the USAccess Point Pilot sites will be operationalized to become a part of the USAccess footprint. All seven sites will continue to be available for credentialing appointments during this time.
Total Views : 178
Last Activity: 6/10/2021 10:14 AM
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Derrick.minorThe MSO has a new process to place orders for USAccess service, equipment and test cards. All new orders should be emailed to usaccessorders@gsa.gov. The forms posted to fedidcard.gov have been updated with this new email address. Direct all questions about this new process to usaccessorders@gsa.gov.
Total Views : 168
Last Activity: 6/10/2021 10:12 AM
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Derrick.minorThis past year was full of unprecedented events, uncertainties, and the need for quick, on-the-fly adjustments. The MSO team would like to thank ALL of you for your continued support and stepped up dedication to interagency teamwork by accommodating agency requests for appointments at dedicated agency sites. Because each of you answered our call to action in some way, we were able to ensure that our government credentials continue to be processed with minimal disruption during these unprecedented times.
Total Views : 105
Last Activity: 6/10/2021 10:09 AM
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