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General Comments or Suggestions

Please provide us with any general comments or suggestions that you may have related to this collaboration environment.

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Comments

evanforce

Our company, ServCorp, Inc. holds several GSA contracts and we have noticed a dramatic decline in orders this month.  Has anyone else experienced this?

Km6989

Yes,  When questioned, most agencies indicate this is due to legislation associated with mandatory reduction in size of government.

hlegrande

Is GSA looking at developing an app for smartphone/tablet users?  If not, would they consider doing so?

Thanks,

Hannah LeGrande

Charley Schollaert

Thanks for your question, Hannah. The short answer is yes, development of an Android/iOS/Blackberry app is under consideration. Right now Interact is viewable on iOS and Android devices as well as on most Blackberry devices, so there is access from the vast majority of mobile devices. Of course, an app would optimize and improve the experience from a mobile device. However, our percentage of visitors coming from mobile devices has been and continues to be fairly low (something that can't be discounted when considering cost/benefit in the broader context of overall resource allocation).

That said, could you provide some more background? Is there any particular sort of functionality that you would be interested in or that an app could provide that would significantly improve the Interact experience? How would an app fill a critical need for you that current availability on mobile devices lacks?

Thanks in advance for your feedback!

mxfive4

Love the site guys - it is really a great channel for our efforts.

 

GSA Print Blogger

Since Twitter eliminated the feed RSS, what url should I be putting in the url field in the RSS/Aggregator? I can't get our Twitter feed to relpicate in our Interact group Aggegator/RSS.

Thanks!

 

ericpope

Can anyone provide me with some insight as to what to expect when trying to contact CO's and ACO's. I have emails over 30 days old with weekly follow ups and no responses. Is this typical?

evanforce

In the past 4 1/2 years that I have been involved in government contracting, it has become apparent that there is a definite problem with receiving procedures at many government / GSA locations.  We continuously get emails from the GSA's NCSC as well as Administrative Contracting Officer(s) and other GSA personnell, indicating that there is a complaint of "non receipt" of material and a proof of delivery is required or a financial offset against future invoices that we have with  the GSA will be applied.

We are always very quick to respond and provide the proof of delivery.  The majority of the time, the customer has already received and signed for the material.  This happens with nearly every contract our company holds.  This creates an unnecessary burden to myself and coworker as well as a total waste of time of GSA personnel.  I believe a possible solution might be to implement a tracking system much like what is used in the GSA Advantage P.O. Portal.

 

A perfect example is the following email that I received yesterday (4/24/12) as well as my response, which is listed first:

Dear Barbara,

I would like to know when your customer reported this "Non Receipt". Your customer received and signed for subject order on 4/20/12, just nine days after we received the order (order was not due to ship until 4/28/12). Proof of delivery is attached.

Going forward, your customer needs to examine their shipping/receiving procedures and double check to make sure there really is a discrepency.

This seems to be an ongoing problem that I am now reporting.

Regards,

Evan Force

Contract Administrator / Customer Service ServCorp, Inc.

P: (616) 784-3103

F: (616) 785-1468

E: evan@adhesives.com

www.servcorpinc.com

 

 

-----Original Message-----

From: NCSCcustomer.service@gsa.gov [mailto:NCSCcustomer.service@gsa.gov]

Sent: Tuesday, April 24, 2012 3:50 PM

To: Evan@adhesives.com

Cc: Barbara.Freeland@gsa.gov

Subject: Request for Proof of Delivery

 

RE: Purchase Order Number: MPNBX54122

Document Number: W81MW92094E004

Invoice Number: 18158

 

 

 

Dear Vendor:

We recently received a supply discrepancy report involving GSA Purchase Order: MPNBX54122. Our customer has reported Non Receipt of 60 CA of National Stock Number 8040013317471.

Please help us resolve this discrepancy by providing our office with a Proof of Delivery, and any supporting shipping documentation by 5/4/2012. If we do not receive this information by 5/4/2012, our office will establish a financial offset against future invoices your company has with GSA.

If you have any questions regarding this letter, please feel free to contact me at 1-800-488-3111 or via email at Barbara.Freeland@gsa.gov.

Sincerely,

Barbara Freeland

Supply Technician

 

 

These proof of delivery requests are constant... sometimes daily.  This is fiscally irresponsible and a waste of government resources when you examine how many people get involved with just one email like I provided.  There are sometimes 2-3 names/email addresses copied on these emails that I receive.

I would understand if there really was a discrepency, but there usually is not.  I would like to see this type of situation become more efficient as it has become an unnecessary burden to our company.

 

Evan Force

ServCorp, Inc.

 

 

uckeedeed

The limit of 30K for pictures seems to be a bit too restrictive. Maybe that's the reason very few pictures have been uploaded. In my experience, pictures and real names keep the contributions more constructive and accountable.

rblakeonline

This is wonderful and I can see the portal growing into a full collaborative environment where GSA, other agencies and industry can exchange concepts and ideas.

I will follow the progress with great anticipation and participation.

dmgagner

Where do users go to make a new group? If that feature is available, I'm not finding in. If it's not available, why not?

 

Best,Danielle GagnerThe Remi Group, LLC

bk544

Hello,

Seeing that the GSA appears to be using the open source DRUPAL CMS system and now just signing for Google services, might that signal that the GSA may be suggesting that other agencies take a serious look at these 2 technology approaches for starters?

And if so do you know if the GSA technologists might have a study available of their overall technology roadmap or decision approach to choosing the right technology for a particular endevor application or maybe a pros and cons white paper of how they ended up deciding on Drupal versus Sharepoint for their CMS choice? 

Thanks very much for any insights, suggestions or pointers to other resources!

BobK

 

Luis_Medina

BobK,

GSA is certainly trying to leverage technology so that we can improve efficiencies and gain greater flexibility in the ways that we deploy, manage, and update technology projects.  I am not sure that I would say that our choice for using Drupal was more than a pilot for using open source code that would be leveraged so that we could implement shared code from the community and share any of our development to the benefit of that same community.  We understood, from a business strategy perspective, that using an open source code to develop our application would allow us to more easily scale the application for yet to be identified business needs as well as remove elements that we found to be less than effective.  Our senior leaders have asked our agency to be innovative and engage in our use of technology with velocity.  Therefore, we have adopted a model where we launch an application based on an overarchinmg premise, such as the one I have stated, and through our use of a less polished application we try to quickly learn more than we would have learned had we spent the time and resources in developing a white paper. 

There are various divisions of our agency who are pilot testing various instances of other technologies.  We will be looking to evaluate the effectiveness and value points within those systems as a means for better understanding the extent to which the agency might be able to leverage a single enterprise application.  We would love to hear from our peers in the public sector as well as examples of success in the private sector.  In the final analysis though, the federal space is one that presents certain challenges that may not be present in the private sector. 

Two leaders within GSA in looking into all of these questions for the entire federal space are the Office of Citizen Services and Innovative Technologies and the Office of Technology Strategy

  The cloud email and any other Google services that may be on the horizon are so new that we are just catching our breath from the announcement and will soon be collaborating with our Office of the Chief Information Officer, (See, Casey's Blog) to discuss how the tools that may be available within this contract will be integrated into the agency's technology infrastructure.

Hope this helps :-)

Luis_Medina

Keitaylor,

We are in the process of looking to implement a change that will automatically resize the image for you to a parameter that would best work on the site.  I will also raise the idea of increasing the size limit with my technical team.  Thank you for the suggestion. 

keitaylor

The limit of 30K for pictures seems to be a bit too restrictive. Maybe that's the reason very few pictures have been uploaded. In my experience, pictures and real names keep the contributions more constructive and accountable.

Maybe we can experiement with a slightly larger limit, say 75K? I have several work pictures that are all in the 50-60K range.

 

Jim McIntyre

Hi Keitaylor,

Thanks for raising the red flag that the picture limits were too low. We've increased the file size limit to one megabyte, and you can upload pictures up to 640x640 pixels - they'll be resized automatically to create your full-size and thumbnail images.

For best results, use an image that's 150x150 or larger, and crop it to a square before uploading.

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