Happy New Year! Ringing in the New Year is a time for us all to celebrate the achievements we have made in the previous year and to build on those successes in this new one. 2021, like 2020 before, delivered the Identity, Credential, and Access Management (ICAM) Division and the General Services Administration’s Managed Service Office (GSA MSO) new and difficult challenges; ranging from the ongoing COVID-19 pandemic, supply chain disruptions, personal lives and so much more.