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Management and Operations Course

Welcome to the Enterprise Infrastructure Solutions (EIS) Management and Operations (MOPS) training course.

The purpose of this course is to look at specific MOPS functions that support the EIS contracts. Upon completion of this training you should have a better understanding of MOPS related processes.

Click on any of the links below to begin. Click on the ‘Next’ or ‘Previous’ buttons within the modules to move throughout the screens.

If you have any problems completing the course, please contact EIS Transition Coordination Center Training at EISTCCTraining@gsa.gov.

Module 1 — Course Introduction

Module 2 — Roles and Responsibilities

Module 3 — Service Order Implementation

Module 4 — Billing and Disputes

Module 5 — Service Level Management

Module 6 — Inventory Management


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