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USAccess Datacenter Transition

The MSO and ES/DXC are preparing to transition the USAccess system (production and DR) to a new data center. On March 30, an updated USAccess Data Center Transition READY Guide (v1.2) was distributed to Agency Leads and SIP POCs that included the new milestone dates related to the transition of the USAccess service to a new datacenter. The cutover to the new datacenter will begin at 6 p.m. ET on Friday, April 27 and run through 11:59 p.m. on Monday, April 30. USAccess services will be unavailable during this time. Please plan for your first day of full service to be on Tuesday, May 1.

Please see the Ready Guide, which is also posted on the Agency Lead Portal, for more information on this transition. Both before and after the transition, agencies must complete activities in order to access the USAccess system beginning May 1.

In preparation for this, the MSO is asking that agencies do the following:

  • Block credentialing centers for the full cutover weekend, from 6 p.m. ET on Friday, April 27 through 11:59 p.m. ET on Monday, April 30.
  • Communicate with your role holders and centers that the USAccess service will be unavailable April 21-22 and April 28-30 in preparation for and execution of the data center move.
  • Share the Ready Guide with your agency IT department to determine if the new datacenter IP addresses for the USAccess portals or SIP service need to be whitelisted for your network firewalls and plan for this update.
  • Search for and process any credentials that may expire or VIP credentials in anticipation of card batching and printing being unavailable starting April 22.
  • Keep fixed enrollment and activation workstations powered on starting April 23 to ensure they receive updates needed for the datacenter cutover.
  • Plan to update LCS kits around the cutover weekend to remove the current datacenter IP address from your workstation configuration. This step is required even if your Agency does not whitelist IP addresses. See Section 5.0 of the Ready Guide.

More details on each of these steps are included in the guide that was distributed on March 30. Agency Leads and SIP POCs can expect to receive additional emails from the MSO leading up to the datacenter transition. If you have any questions, please contact the MSO at gsamso@gsa.gov.

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