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The MSO has a variety of communication channels available to assist USAccess customer agencies. Lately, the USAccess Help Desk has been receiving increased calls from people without USAccess roles and customers asking for PIV card status updates. These types of inquiries should be directed to the HSPD-12 Help Desk instead of the Perspecta Help Desk. The different types of assistance provided by the HSPD-12 and USAccess Help Desks are outlined below. Please familiarize yourself with the information below and use the proper communication channel to communicate with the MSO or USAccess Core Services Vendor.
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