Welcome Login

For current information from GSA about COVID19 please click HERE

You are here

Service Enhancements - January 2019

Changes/updates since last Blue Top


  • Jan. 5-6, 2019: Maintenance completed as scheduled.


Planned system events

  • Jan. 19-21, 2019: USAccess Release 15 is currently scheduled for this weekend. Note: The MSO is working with the GSA CIO on a revised release date. This information will be shared with Agency Leads as soon as it is finalized. This release is an upgrade to the Card Management System (CMS) that is used to activate and update/rekey USAccess credentials. As a result, LA, MCU, desktop rekey and FCU workstations must be updated in order to work with the new CMS once it moves to production. LA and MCU workstations that do not have the latest version of the mobile software loaded will not be able to complete activations, updates or desktop rekeys once the CMS is updated.  

The LA and MCU installers and desktop rekey .msi file will be posted on the USAccess SFTP server by the end of this week. A draft installer release notice is posted on the Agency Lead Portal with more information on the desktop rekey .msi file and the LA and MCU installers.


Personal Credential Assistant (PCA) Limitations

Most functionality of the new installer versions work in the current infrastructure, with the exception of PCA that is used by some agencies to activate credentials. If Agencies elect to update their LA and MCU machines prior to Release 15 weekend, please note they cannot use PCA to activate/update/rekey USAccess credentials, and instead should have their role holders use the Activation icon located on their desktops. Once Release 15 moves to production, PCA activations/updates/rekeys will work. PCA local print is unaffected by updating prior to Release 15.


Legacy LCS and Legacy Fixed Workstations

Updates for LCS workstations are not available. As a result, LCS workstations will no longer be able to complete activations/card updates/rekeys once Release 15 moves to production. LCS machines will still be able to complete enrollments until the MSO LCS sunset date of March 31, 2019.

Legacy fixed workstations (both enrollment and activation) will be decommissioned by the Release 15 production date, therefore no updates are necessary at this time. The MSO has been in discussions with Agencies who still have legacy fixed equipment in the field to coordinate migrating to the new 891 router-managed fixed credentialing units (CUs), and this transition will be complete by the Release 15 production weekend.


  • Feb. 2-3, 2019: Routine monthly maintenance is scheduled for this weekend. Please plan for the USAccess service to be unavailable starting at 5:30AM Eastern on Saturday through 11:59PM Eastern on Sunday.


Please be aware that planned maintenance periods can sometimes result in unanticipated delays in service. Please ensure that systems are operable prior to your first appointment following a maintenance weekend. We will notify you of unanticipated delays.


Views: 134

The GSA USAccess Managed Service Office (MSO) uses this community to communicate the latest USAccess updates to our customer agencies (including... More
  • kmeyer@chameleonis.com's picture
  • itsjaye79's picture
  • gfortune's picture