Service Enhancements – May 2018

Submitted by GSA MSO on Thursday, May 10, 2018 - 2:14 PM

Changes/updates since last Blue Top

April 27-30: The USAccess service transition to a new datacenter was completed as scheduled. There are some lingering VPN issues with some fixed sites that the USAccess help desk teams continue to troubleshoot. The MSO has sent several email communications to agency leads the past week providing status updates on these issues. See the article above for more details. If you have any questions, please contact the MSO at gsamso@gsa.gov.
May 5-6: Monthly maintenance was completed as scheduled.

Planned system events

May 19-20: USAccess Software Release 12.3 is scheduled for production. Please plan for the USAccess service to be unavailable from 5:30 a.m. ET on Saturday, May 19 through 11:59 p.m. ET on Sunday, May 20. A draft release notice is posted on the Agency Lead Portal.

This release includes a fix for the known issue with signing the acknowledgement page during activations or card updates on fixed activation, MCU and LA kits. The issue is due to a conflict between ActivClient 7.1 and Java that prevents the acknowledgement page from populating correctly, therefore can’t be signed during a card activation or update. This change corrects the conflict so the acknowledgement page can be signed.
June 2-3: Routine monthly maintenance. Please plan for the USAccess service to be unavailable from 5:30 a.m. ET on Saturday, June 2 through 11:59 p.m. ET on Sunday, June 3 for routine monthly maintenance.
June 22-24: The annual disaster recovery exercise for the USAccess service will take place beginning the evening of Friday, June 22 through 11:59 p.m. ET on Sunday, June 24.
June 30-July 1: USAccess Software Release 13 is scheduled for production. Please plan for the USAccess service to be unavailable from 5:30 a.m. ET on Saturday, June 30 through 11:59 p.m. ET on Sunday, July 1.

Please be aware that planned maintenance periods can sometimes result in unanticipated delays in service. Please assure that systems are operable prior to your first appointment following a maintenance weekend. We will notify you of unanticipated delays.