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Return of Break/Fix-provided Routers & Laptops after Successful Replacement

As part of equipment replacement and Break/Fix Processes for USAccess Credentialing Units (CU), Agencies are to return their original Routers and Laptops after establishing successful operations with newly-provided replacement equipment. 


Shipping labels for the Sites' original equipment are included in the Break/Fix packages (note: if Agency Sites have misplaced these provided labels/packages, please email USAccess.Helpdesk@perspecta.com with Site POC and Address information, and new labels/packages will be provided free of charge). Sites are asked to reuse the same packaging and ship the original equipment back within 48 hours of resuming successful CU operations. 

For questions on the equipment return process, please email GSAMSO@gsa.gov


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