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Recent Intermittent Activation Issues

As mentioned in meetings this past week (April User Group, FCU Demo to Agency Leads), we’ve experienced intermittent activation issues the past few weeks where activations are taking longer than normal to process and/or Activators have had to retry the activations because an error is displaying. The MSO and our vendor are monitoring the system closely and looking at solutions to improve system performance.

We will continue to post to TRACKS during periods of slowness and continue to work on this issue. We appreciate your patience.

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