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GSA Rolls out Live Chat Functionality for Federal and State Agency Customers on GSA.gov

This past summer, Enhanced Customer Service Delivery (ECSD), GSA’s three-tiered customer service model, was implemented.  Designed to ensure a consistent and high quality experience is received by every General Supplies and Services (GSS) Multiple Award Schedule (MAS) customer, ECSD focuses on solutions that make MAS easier to use. 

Consistent with the goals of ECSD, on December 6, GSA deployed Live Chat functionality on 53 MAS GSA.gov pages.  This functionality follows the rollout of a similar enhancement on various GSA Integrated Technology Services webpages made in August 2013. 

Remember, you can also reach our National Customer Service Center (NCSC) via our single, toll free number for all Acquisition Operation (AO) schedules: 1-800-488-3111, or by emailing them at mashelpdesk@gsa.gov.

For more information about the new Live Chat function as well as ECSD, please contact Angela Lehman at angela.lehman@gsa.gov.

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