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Customer survey for orders placed on GSA Advantage! coming soon.

The Heartland Acquisition Center is planning to conduct a survey of customers who place orders on GSA Advantage! to product based Multiple Award Schedule (MAS) contractors with Special Item Number (SIN) 332510C Hardware Store, Home Improvement Center, Industrial or General Supply Store, or Industrial Maintenance Repair and Operations (MRO) Distributor - Catalog. The survey start date is planned for on or about April 12, 2021 and will last for 60 days. Not all customers who place orders will receive a survey. Surveys will be sent to customers randomly or based on the purchased item’s assessment. Item assessments are determined by the possibility of the item not complying with Trade Agreements Act (TAA), Made in America claims (MIA), substitute items (bait and switch) or black/grey market items. Customers will be asked to respond on contractor’s timeliness in delivery, product availability, item was properly represented on Advantage, the order was accurately fulfilled, customer service and other metrics.

There will be a webinar held Monday, April 5, 2021 from 2:00 PM to 3:00 PM EST for further information. The webinar may be accessed using the information below:

Conference Room link: meet.google.com/iyx-zcuh-ycm

Audio may be heard through your computer speakers. Alternatively, to dial into the audio using your telephone, please dial: (US) +1 216-512-1392 and use Conference PIN: ‪180 037 040#.

GSA Advantage! Orders from contractors under the below SINs will be subject to surveys: Large Category: Industrial Products and Services Subcategory: Hardware and Tools & SIN: 332510C.


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