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Agency Action: Review and Update USAccess Ship-To Site Address

The MSO is encouraging agency customers to log into the USAccess Site Manager Tool to review and update (if necessary) their ship-to site addresses to include the agency name. We have recently seen an increase in returned cards because UPS does not know that the ship-to location is a federal agency. This is due to the System Site “Address Header” field not being included on the shipping label. Please update the ship-to addresses in the USAccess Site Manager Tool as follows:

  • Address Header: Site Name (e.g., GSA - USAccess)
  • Street Address Line 1: Agency desired name (e.g., GSA - USAccess) - This can also include a sub-agency or bureau.
  • Street Address Line 2: Full street address including Room/Suite Number (e.g, 1800 F Street NW, Room 1033A)
  • City: Washington
  • State: DC
  • Zip Code: 20405

The MSO will be working to make addressing clearer in the USAccess Site Manager Tool. In the meantime, please be sure to include your Agency's name in the Street Address Line 1 field.

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